We deliver to all areas in Qatar.
All orders created before 4pm will be delivered on the same day. Or You will receive your package after one business day of placing your order.

We offer a standard shipping option. Your orders will be delivered to your specified shipping address for a fixed delivery charge of only QAR 40 ,and it may increase depends in your area.

Our delivery schedule runs from Saturday to Thursday. Please rememberNo Deliveries on Friday.

Once your order has been packed and prepared, you will receive a Shipment Notification email to let you know that your package is about to leave our warehouse.

For all public holidays, there will be no delivery service available.

We will NOT deal or provide any services or products to any of the Office of Foreign Assets Control (“OFAC”) sanctions countries in accordance with the law of the State of Qatar.

Cash or card on delivery is not eligible for GCC shipping. Please ensure you complete your transaction online.

Presently, Smeraldo Beauty & Health does not offer refund, return, or exchange of products. We encourage our Smeraldo Beauty squad to research products before making a purchase. While we can vouch for every product’s efficiency and effectiveness, each product is unique (just like you) and works differently on different people, depending on their skincare, haircare, and beauty concerns.

Smeraldo Beauty & Health is still an up-and-coming start-up that is continuously evolving, and we will be sure to inform our customers once we have aligned our monetary logistics and enter the next chapter of our story. Smeraldo Beauty & Health will however commit to product exchanges should any of our products be deemed faulty or damaged upon delivery, or if the product received is not matching its description/specifications. In this case, we request our customers to notify our customer service team on info@smeraldo.qa within 7 days of receiving their shipment and hold on to the original packaging and payment receipt and you must retain a copy of the transaction records.